Banking Products - LanguageFACTOR.com

	Properly communicate with customer to reassure accuracy Provide information on other services offered to better accommodate the customer Make the customer feel welcomed and valued Give direction and basic information Ask basic questions without the need of an interpreter Make customer feel that an effort is being made to communicate Help your bank be customer-friendly by meeting the customer’s needs Increase the number of Spanish speakers in the bank by the repetitive use Decrease waiting time for customer Increase employee’s confidence in speaking simple Spanish words/phrases Place bank above the rest once employees learn to use the wheel to their advantage
The wheel addresses these key areas:
• Transfers and Withdrawals • Emergency • Identification • New Account • On the Phone • Small Business	• Courtesy • Credit/Loan Application • Customer Problems • Checks • Deposits • Check Problems	• Questions/Answers • Numbers • Greetings • Key Words • Personal Information